Work
Products I've worked on, grouped by company. Each card opens the full story: the problem, what I did and what changed.
Skeps
A US fintech platform processing $2.5B in loans a year
4 projects, May 2025 to now
I'm the lead product manager for the loan origination platform, fraud and risk, and merchant integrations. The work is the plumbing of a loan: who gets approved, how money moves, and how lenders and merchants plug in.
1 of 4Fraud and risk
Fraud rules engine for lenders
I studied payment data for the patterns behind bad loans, then built rules lenders can tune themselves. Risky loans now stop before any money goes out.
$16Mpotential defaults prevented, estimated
2 of 4Pay-later
Pay-later API suite for airlines
Travellers can now split the cost of a flight at checkout. I built the pay-later APIs from scratch, and they're live with JetBlue and Alternative Airlines.
$12M+monthly loan volume
3 of 4Lender tools
Self-serve pricing and risk portal
Lenders used to wait on our engineers for every pricing change. Now they make those changes themselves, merchant by merchant.
$30M → $110Mone lender's monthly volume, in 8 months
4 of 4E-signing
SmartSign, replacing DocuSign
Our own e-signing for loan documents, across 100K applications a month.
$5 → $1cost per application, up to $400K saved a month
Skillovilla
A careertech platform that upskills people and helps companies hire them
13 projects, Nov 2021 to Apr 2025
I led checkout, payments, the learning platform and internal tools. Most projects started with a drop-off in the data or a pile of support tickets, and ended with a number that moved.
Checkout and payments5 projects
1 of 13Checkout
Pay-in-parts at checkout
Sales reps could switch on smaller instalments for leads who couldn't pay upfront and had no credit history, alongside new lending partners.
+20%lead-to-enrolment conversion
2 of 13Payments
Payment gateway router
Juspay routing across 5+ gateways, including Razorpay and PayU.
−30%payment gateway costs
3 of 13Referrals
Referral program
Moved referrals from a manual process with the sales team into the platform: a referral page, duplicate checks and automatic rewards.
10% → 16%of revenue from referrals, in two months
4 of 13Finance
Reconciliation dashboard
One dashboard for gateway, lending partner and order data, with automatic matching against bank settlements.
2 days → 1 hrmonthly reconciliation
5 of 13Offers
Offers management system
A system that fulfils an offer the moment it's given, instead of 15 minutes later.
15 min → instantoffer fulfilment
Learning platform5 projects
6 of 13Learning
Coding widget with hints
Hints, step-by-step solutions and debugging help, so students could finish coding exercises without waiting on support.
50% → 62%course completion
7 of 13Engagement
Weekly learning milestones
Courses split into weekly milestones on the dashboard, with progress tracking and reminders.
+30%weekly active users
8 of 13Live classes
Live class reminders
WhatsApp, IVR and in-app reminders before each class, plus a live class module that cut scheduling from 2 hours to 15 minutes.
60% → 85%live class attendance
9 of 13Onboarding
Student onboarding journey
Short videos and quizzes on how the platform works, and a form that collected student details automatically.
−70%repetitive support tickets
10 of 13Assessments
In-house test platform
Led a team of four to build it, with 10+ question types and skill tags for detailed reports. Test creation went from 1 hour to 5 minutes.
94%test completion
Sales and support3 projects
11 of 13Sales
Lead categorisation in LeadSquared
Leads sorted automatically by engagement and activity, with smart views for the ones worth calling first.
30% → 5%leads left un-actioned, in two months
12 of 13Sales
Cloud telephony in the CRM
Every sales call logged in the CRM, with recordings and dashboards, so context stayed when reps left.
0.8% → 1.3%overall conversion
13 of 13Support
Support desk on Zoho Desk
Moved support from email to Zoho Desk, with automatic assignment, templates and dashboards.
−40%ticket resolution time